Customer Service

Contacts

Robert Sewell - Director, Auxiliary Services - Ext. 2395
Maria - General Merchandise - Ext. 2327
Kendra - General Merchandise - Ext. 2794
Carl - General Merchandise/Computers - Ext. 2795
Aaron - Textbooks - Ext. 2218
Frank - Shipping/Receiving - Ext. 2565

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Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Shipping Policies

Rams Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

PLEASE NOTE: Orders placed during August or February may take longer to deliver based on store business volume at that time.

We offer a variety of ordering options to best suits your payment needs!

We are able to ship in-stock items within 1 or 2 business days after receipt of your paid order. Completed orders can then be shipped using one of the following methods:

In store pick-up: We will have your order ready for pick-up within 1 to 2 business days.*

Regular Ground Shipping: You should receive your package within three to five business days.*

Two-Day Shipping: You should have your package within two business days.*

Next Day Shipping: You should have your package by the next business day.*

Out of country students. Rams Bookstore will provide tracking information via email, but will not guarantee a delivery date or time. Please order your books and supplies as early as possible in order to assure that you receive your materials on time*

* Orders placed on a holiday or during the weekend will be shipped on the next business day.

Out of Stock? At Rams Bookstore, we will do everything possible to ensure that you receive used textbooks when requested. If a used textbook is not in stock when we fill your order, we will send a new textbook in its place and the new textbook price will be charged automatically.

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Returns

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within 72 business hours from the day you received your order and receive a full refund. All items must be returned in the original condition. Products that are shrink-wrapped must be returned with their shrink-wrap intact to receive full credit. Shipping charges will not be refunded unless the return is due to our error.

  • CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
  • New books must include all unopened and intact ancillary items. Software and web access codes must be in shrink-wrapping or original protective packaging.
  • Used books must not include any additional highlighting, writing, drawings etc.
  • Packing list and completed returns form must be included with each return.
  • Bookstore managers have discretion to determine proper refund amounts based on condition of returned items and return time.

 

  • IF YOU NEED TO PURCHASE A TEXTBOOK LATE IN THE SEMESTER, MAKE SURE YOU HAVE THE CORRECT BOOK. TEXTBOOKS CAN NOT BE RETURNED DURING THE LAST TWO WEEKS OF ANY SEMESTER.

 

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was when you sent it. Write down your tracking number and keep it until Rams Bookstore has refunded your money. Ship your return to the following address:

Victor Valley College

Rams Bookstore, Web Order Returns

18422 Bear Valley Road

Victorville, CA 92395-5850

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless rrn is due to our error. No credit is given for lost or damaged packages in route to Rams Bookstore. Please insure and track your package. Returns to Rams Bookstore will be refunded to the original credit card or account used for payment. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

In-Store Policies

Credit Card Acceptance Policy (In the Bookstore):

  • All transactions require a Photo ID.
    • State or Federal Issued ID, such as a Driver's License, Military ID, Passport, etc.
    • VVC ASB/ID Card.
  • Any other user of a credit card not printed on the card must have written and signed permission from the cardholder.

Check Acceptance Policy (In the Bookstore):

  • All returned checks are subject to a $30 NSF fee, and future transactions involving checks may be refused if a check is returned.
  • No un-imprinted or out-of-area checks are accepted.
  • All Check Transactions require a Student VVC ASB/ID Card.
  • There is a 10-business day (excluding weekends and holidays) waiting period before a cash refund can be issued.
  • No 3rd party checks allowed.
  • No starter checks are allowed: checks must contain an encoded account number, routing number, and a printed name and address.
  • No Travelers' Cheques are allowed.

Additional Policies

Website Policies

Only Credit Card/Check Card Available Online. All payments must be completed online for either of the delivery options, Ground Ship or Bookstore Pick-Up. If you wish to pay in any other manner (Cash, Check, or Financial Aid) you must do so in person at the Rams Bookstore.

Opened Software/Hardware Returns are not allowed. All Software Returns (CD-ROMS, Programs, etc. that are not included with a textbook, unless otherwise indicated) must be returned as an unopened box/carton for a refund. There is no assurance of disk integrity or that copy protection measures are still effective on an opened or used software item, therefore, once the box has been opened, the software may not be returned to the Bookstore. Please check the system requirements of a program at the manufacturer's website before ordering to assure the software will work as expected on your computer.

Shipping/Handling not refundable. All Returns from this bookstore's website that are approved by the management will be made minus any shipping or handling fees. The subtotal with tax is the amount available for refund on an accepted return from the website.

Used Books & Online Services. Used books usually come with same Software/Media as a new book; however books that are supplemented with an online password or a key code for internet-based materials usually have codes that are expired from the prior student's use. If your course indicates that online materials will be required, we highly recommend a new book purchase to avoid any extra fees to obtain a new password or key code to participate with the class.

Special Order Policies

Available at any time. Rams Bookstore staff can take a special order for any item not in stock at the bookstore, or any items from the website that the bookstore doesn't regularly stock on location.

10% Non-Refundable Deposit is required. To make a special order, a non-refundable 10% deposit on the item is required to cover the costs of shipping the item to the store. If the item is returned after being fulfilled from a special order request, the refund will be for 90% of the item's cost.

In-Person Only. Special orders are unavailable online.

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Contact Support

Contact us anytime with questions or concerns via email at: ramsbookstore@vvc.edu. You can also contact our customer service department at: (760)245-4271 Ext 2259 or Ext 2563.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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